Cancellation and Refund Policy

Cancellation & Return Policy for Diptistationers

At Diptistationers, we strive to ensure that our customers are completely satisfied with their purchases. If you need to cancel an order or return a product, please review our cancellation and return policy below.

1. Order Cancellation

• Cancellation Period: You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer service team as soon as possible.
• Refund Process: If your order is successfully canceled before it has been processed, a full refund will be issued to the original payment method within 3-5 business days.
• Post-Cancellation: If your order has already been processed and shipped, you will need to follow our return policy outlined below.

2. Return Policy

• Eligibility for Returns: We accept returns for items that are:
  • Unused and in their original packaging
  • Returned within 14 days of receipt
• Non-Returnable Items: Certain items are non-returnable, including:
  • Customized or personalized products
  • Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [your-email@example.com] or [your-phone-number] to request a return authorization.
2. Prepare Your Package: Pack the item securely in its original packaging, including all accessories and documentation.
3. Shipping: Ship the item back to us at the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
4. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items over [specify amount] to ensure they are returned safely.

4. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3-5 business days.
• Please note that shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund based on your preference.

6. Contact Information

For any questions regarding cancellations or returns, please contact us at:

• Email: diptistationers@gmail.com
• Phone: +91 98796 06524

Thank you for shopping with Diptistationers! We appreciate your business and are here to assist you with any concerns you may have regarding your order.